Job Description

Appointment Scheduler

Under general supervision, the Appointment Scheduler role is primarily responsible for scheduling and confirming appointments. This role works closely with the administrative, clinical and management teams to support patient care efforts. This role provides support to clinical functions as the administrative support and the position includes, and not limited to: scheduling appointments, receiving/relaying messages, documenting telephone encounters, processing referrals, in-baskets, scanning, filing, authorizations, and billing.

Responsibilities:

• Registers patients for their appointment; provides the necessary paperwork, confirms and/or updates insurance coverage and patient demographic information
• Collects patient balances and co-pays, appropriately tracks and records all payments collected and assists patients with their benefits questions
• Supports incoming calls and other correspondences, including scheduling and confirming appointments, triaging calls for clinical team.
• Conduct outbound cold calls to prospective patients to schedule clinical assessment appointments.
• Handle objections or questions from patients and use problem-solving skills to overcome challenges in scheduling.
• Track and report scheduling metrics, such as appointment rates and conversion of calls to booked appointments.
• Ensure compliance with HIPAA and other relevant regulations when handling patient information and scheduling appointments

Requirements:

• Strong interpersonal and customer service skills
• Experience with an electronic medical record, MS word, Excel, Outlook and the ability to learn new applications.
• Maintain a professional and empathetic tone while communicating with clients, ensuring clarity about the purpose of the clinical assessment.
• Ability to communicate (both internally and externally) clearly and consistently with established procedures and guidelines
• Ability to work with minimal supervision
• Ability to use good judgment and work independently
• Proven ability to deal with a wide variety of individuals
• Ability to deal sensitively and effectively with patients.
• Excellent organizational and problem-solving skills.
• Other duties as assigned.

Qualification:

High School graduate or equivalent.

Experience:

• Demonstrated experience in health care in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services (1 – 2 years).
• Preferred Prior experience with appointment, or ancillary service.
• Preferred Prior experience with EPIC.

Physical Requirements and Work Environment:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Activity: Sit: Continuously (more than 2/3 of the work shift)
• Activity: Stand: Occasionally (up to 1/3 of the work shift)
• Activity: Walk: Occasionally (up to 1/3 of the work shift)
• Motion: Bend/Twist: Up to 1/3 of time
• Motion: Carry/Lift: Up to 1/3 of time
• Motion: Reach: Up to 1/3 of time
• Motion: Squat: Up to 1/3 of time
• Use of Hands (Left/Right): General Motor Function
• Use of Hands (Left/Right): Precise Motor Function (Or Fine Manipulation)
• Use of Hands: Repetitive Motion: 1/3 or more of time
• Weight Lifted/Force Exerted: Up to 10 lbs: Up to 1/3 of time
• Work Environment: Special visual or auditory requirements including working with a computer terminal.

About Accede: Accede Solutions is a Nationally Certified Search firm providing services in multiple sectors. We are a Women and Minority-owned Business with a strong emphasis on Diversity, Equity, and Inclusion (DEI). We have managed and Implemented Talent Acquisition and Talent Management processes and had successful engagement with clients in the areas of Financial Services, Technology, healthcare and professional services. We provide a full range of talent acquisition and management services designed to maximize the efficiency of your information management operation. From executive recruiting, to contract-to-hire placement, to contract employment, we offer solutions for your day-to-day workflow issues as well as workload spikes and special projects. We also specialize in retained executive search focused on recruiting distinctive leaders and C level roles. With a track record of successfully recruiting key human capital leaders, we have earned a reputation for insightful and nuanced cultural advisory work built on a platform of strong capability supported by a rigorous and artful approach in assessing cultural fit. We were listed as Fast 100 Asian American firm in 2023 & 2024 by USPAACC and listed as # 2115 fastest growing companies in US in INC5000 Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities Accede is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.

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