Job ID: 29044618Reference Number: 26-00769Title: IVR TesterLocation: New york, NYPosted Date: 2026-08-10Contact: Mary RayenContact Email: maryrayen@hanstaffing.comContact Phone: (551) 795-0621Company: HAN StaffingLooking for USC only local to NY Required Qualifications 5+ years of software quality assurance experience. 3+ years of IVR or contact center testing experience. Hands-on experience testing Amazon Connect solutions. Strong experience creating automated IVR test scripts using Cyara. Experience developing automation frameworks using Node.js. Experience testing REST APIs using Postman or similar tools. Strong understanding of Agile/Scrum development methodologies. Experience using Jira and test management tools. Strong analytical, troubleshooting, and communication skills. Preferred Qualifications Experience testing Amazon Lex conversational bots. Experience validating AWS Lambda functions. Familiarity with AWS services such as S3, CloudWatch, IAM, API Gateway, and EventBridge. Experience with GitHub and CI/CD pipelines. Experience using Playwright, Selenium, or similar web automation tools. Knowledge of contact center KPIs and customer journey testing. AWS Cloud Practitioner or AWS Developer certification is a plus. Cyara certification is a plus. Key Competencies IVR and contact center testing Test automation architecture Root cause analysis Defect management Quality mindset Problem solving Collaboration across cross-functional teams Continuous improvement Strong verbal and written communication
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